Frequently Asked Questions about Self Storage in Johnson City, TX


Storage Unit Information

What size storage unit do I need?

The size of your storage unit depends on what you plan to store. A 10x10 unit can perfectly fit the contents of a one-bedroom apartment, while a 20x10 unit can fit the contents of 2 or 3 bedrooms with large furniture. For vehicles, RVs, or boats, we offer covered units up to 50 x 12.5. Use our Self Storage Guide to find the perfect fit for your needs.

How safe are my belongings?

We take security seriously and have multiple measures in place to ensure your belongings are protected. Our facility is equipped with 24/7 video surveillance, electronic gate access, bright facility lighting, and on-site management. We also recommend using a high-quality lock to further secure your unit.

Are there any items that I should not or cannot store?

For safety and legal reasons, certain items are prohibited from being stored in our units, including:

  • Flammable or hazardous materials (gasoline, propane, chemicals, fireworks).
  • Perishable food items that could attract pests.
  • Illegal substances, weapons, and stolen property.
  • Live animals or plants that require a specific environment.

If you are unsure about a particular item, please contact us before storing it.


Storage & Packing Tips

How do I store electronics?

Electronics are sensitive to temperature changes, moisture, and dust, so we recommend keeping them in a sealed container that can handle the Texas summer heat and humidity. Wrap electronics in anti-static materials, store them in their original boxes if possible, and place them on shelves or pallets to avoid direct contact with the floor.

Are there any tips for storing appliances?

Yes! To properly store appliances:

  • Clean and dry thoroughly to prevent mold and odors.
  • Keep doors slightly open for airflow inside refrigerators or freezers.
  • Wrap cords neatly to avoid damage.
  • Store upright to prevent internal damage.

Getting Started & Facility Locations

Who do I contact if I have more questions?

Our team is happy to assist you! You can contact us by calling (830) 225-4599, emailing ironoakstorage@gmail.com, or visiting our office during business hours.

How do I get started?

Getting started is simple! You can reserve a unit online, call our office, or visit us in person to complete the rental process. We offer a quick and easy rental experience, allowing you to move in the same day if needed.


Billing & Payments

Can I pay my bill online?

Yes! We offer a secure Online Payment Portal where you can pay your bill conveniently from anywhere.

Will there be a price increase?

While we strive to keep our pricing competitive, occasional adjustments may be necessary due to market conditions. If a price increase is required, we will provide advance notice to all customers.


Move-Out Information

What do I need to know about moving out?

When moving out, please ensure:

  • All belongings are removed, and your unit is clean.
  • You notify our office of your move-out date in advance.
  • Any locks are removed so we can confirm the unit is vacated.

Do I need insurance?

While we do not require insurance, we highly recommend it. Some homeowners' and renters' insurance policies may cover stored items, or you can purchase third-party storage insurance for additional protection.